Frequently Asked Questions

The Electronic Ticket System was put into practice under the Law no 6222. The Law on the Prevention of Violence and Disorder in Sports aims at reducing violence in sports, preventing swearing and violence during the matches, reducing the number of gate crashers in the stadiums, encouraging more women and children to come to the stadiums, detecting those who cause violence and negative demonstrations and prohibiting their entrances to the stadiums and preventing black-marketing activities. Along with all these effects, it is aimed to facilitate people’s lives with a single card which would be used in their daily activities including travels, shopping, etc.

Along with all these effects, it is aimed to facilitate people’s lives with a single card which would be used in their daily activities including travels, etc.

Passolig Card not only allows fans to safely enter stadiums without waiting in queues, but it also provides clubs a chance to know more about their fans and create new sources of income. Moreover, this card presents its users a wide range of shopping options with its widespread contracted merchants. Its personalized campaigns will both enrich and facilitate user’s lives.

Passolig Credit Card, along with Passolig Card and Passolig Cüzdan Pre-paid Card, are designed to meet all your needs.

Passolig Card allows fans to safely enter stadiums without waiting in queues. Along with its safe and easily accessible pass/control system, the ecosystem framed around the card is designed to provide services with added value to card holders.

No waiting in queues in front of the stadiums.

Maç biletlerine ulaşım daha önce olmadığı kadar kolay, isterseniz web’den isterseniz cepten www.passo.com.tr ve Passo Mobil üzerinden, stadyum gişelerinden ya da Türkiye genelinde sayısı 5.000’e varan N kolay işyerinden biletinizi alır, kolayca kartınıza yüklersiniz.

You can use your card for shopping wherever you want.

You benefit from personalized promotions and discounts of the leading brands from different sectors.

You can use it as a credit card, bank card or pre-paid card depending on the type of your card.

You contribute to your club and Turkish football with every lira that you spend.

You can apply for a Passolig Card by filling out the application form on www.passolig.com.tr, ticket offices in stadiums and Passo Mobile app.

Passolig Card can bear only one logo on it.

Yes, you can. However, the clubs other than the one written on your card may prioritize the cards bearing their own logo while selling tickets. If there are enough tickets for sale, tickets will be publicly sold to the cards with logos of other teams starting on a date to be set by the club.

If a logo restriction decision is taken by the Provincial or District Sports Security Board and if you hold a card that bears the logos of both the home team and the guest team, you may not purchase a ticket for the said match. Unless ruled otherwise by the Provincial or District Sports Security Board, you can enter all matches of Trendyol Süper Lig and Trendyol 1. Lig with your Passolig Card.

You can use your Passolig Card to enter games, shopping in Turkey and abroad, for cash requirements and in-city public transportation in certain cities.

You will be charged an annual E-Ticket use fee for the Passolig cards issued in line with the E-ticket system adopted as per the provisions of Law no. 6222 on Prevention of Violence and Disorder in Sports, which was published in the Official Gazette, and took effect on April 14, 2011. The annual E-Ticket use fee has five different payment categories, including 500 TL, 250 TL, 215 TL and 164 TL depending on the football club. The annual E-Ticket use fee is charged once per year, and the E-Ticket can be extended every year.

Your ticket purchase limit is 10,000 TRY per month, and your spending limit for all expenses is 2,750 TRY per month.

You can pay the Passolig Card application fee and E-Ticket Validity Period extension fee by Turkcell, Turk Telekom and Vodafone Mobile Payment.

You can use your Passolig Debit Card balance for your cash withdrawals and purchases which you install from other bank ATM or EFT. You can’t use your Passolig Prepaid Card balance which you install from the same channels, you can’t make cash withdrawals or money transfers.

You may be unable to top-up for various reasons;

• • You may have entered card information inaccurate or incomplete.
• • The amount you topped-up may be allocated for shopping and game ticket purchases only, and therefore unavailable for transfer. Attempting to transfer this amount would result in an error message.
• • The card may be closed or cancelled.
• • The card may have insufficient balance or limit.
• • You may have exceeded the daily top-up limit.
• • The amount you want to top-up may be over the maximum one-time top-up limit.

As a requirement of Electronic Ticket Information System, implemented by the Law no 6222 Prevention of Violence and Disorder in Sports, photos of full-face view directly facing the camera will be accepted.

Yabancı uyruklu kişilerin de 6222 sayılı Sporda Şiddet ve Düzensizliğin Önlenmesine Dair Kanun kapsamında stadyumlara giriş yapabilmek için elektronik kart alması gerekmektedir. Yabancı uyruklu kişiler passolig.com.tr, stadyum gişelerinden ve Passo Mobil üzerinden kart başvurusu yapabilir. Yabancı uyruklu kişilere yalnızca Passolig Cüzdan Ön Ödemeli Kart seçeneği sunulmaktadır.

Foreign people are provided with the Passolig Cüzdan Pre-paid Card only.

18 yaşından küçükler, 6222 sayılı Sporda Şiddet ve Düzensizliğin Önlenmesine Dair Kanun kapsamında stadyumlara giriş yapabilmek için elektronik kart alması gerekmektedir. 18 yaşından küçükler, Passo Mobil üzerinden ve passolig.com.tr’de bulunan başvuru formununa kendi bilgilerini girerek Passolig Cüzdan Ön Ödemeli Kart sahibi olabilir.

Kartınız güvenliğiniz nedeni ile kullanıma kapalı gönderilir. Kartınızı teslim aldığınıza dair bilgi kuryeden tarafımıza iletildiğinde kartınız otomatik olarak kullanıma açılır. Dilerseniz kartınızı teslim aldıktan sonra 0 (850) 724 33 44 Passolig İletişim Merkezi’ni arayarak, dilerseniz de cep telefonunuzun kısa mesaj kısmına “Şifre” boşluk, kartınızın son 4 hanesi boşluk, CVV numaranızın ilk 2 hanesi boşluk, belirlediğiniz 4 haneli şifrenizi yazıp 6033’e gönderebilir Passolig Kartınızın şifresini alıp kullanmaya hemen başlayabilirsiniz.

14.04.2011 tarihinde Resmi Gazete’de yayımlanarak yürürlüğe alınan 6222 sayılı Sporda Şiddet ve Düzensizliğin Önlenmesine Dair Kanun kapsamında uygulamaya giren E-Bilet sistemine uygun üretilen Passolig Kartlarından yıllık olarak E-Bilet Yıllık Kullanım Bedeli tahsil edilir. E-Bilet Yıllık Kullanım Bedeli senede bir defa tahsil edilir ve kullanım süresi 1 yıldır. Trendyol Süper Lig ile Trendyol 1. Lig maçlarına bilet satın alabilmeniz ve bu maçları stadyumlarda izleyebilmeniz için her yıl yenilenmesi gerekir.

As of January 7, 2025, the prices for extending the E-Ticket Usage Period are as follows: 500 TRY for Beşiktaş, Fenerbahçe, Galatasaray, TFF-logoed Passolig Cards, and cards without a logo; 250 TRY for Ankaragücü, Adana Demirspor, Göztepe, Trabzonspor, and Samsunspor Passolig Cards; 215 TRY for Bursaspor; and 164 TRY for other clubs. The revenue generated from extending the E-Ticket Annual Usage Period is transferred to the income pool created to provide financial support to our clubs, just like the revenue from applications. Additionally, the campaign and advantages offered to Passolig cardholders create a financial value far exceeding the E-Ticket Usage fees.

Passolig Kartınızı alışverişlerinizde kullanmaya devam edebilir ve nakit avans çekebilirsiniz ancak bu bedeli ödememeniz durumunda Trendyol Süper Lig ve Trendyol 1. Lig müsabakaları için maç bileti ve kombine satın alamaz, bu maçların biletleri Passolig Kartınıza transfer edilemez ya da müsabakalar için stadyumlara giriş yapamazsınız.

Passolig Kartınızı aldığınız tarihten itibaren bir yıllık aralıklar ile düzenli olarak ödenmesi gerekir. Otomatik E-Bilet süresi uzatma talimatı vermeniz halinde E-Bilet kullanım süreniz dolduğunda kartınızın süresi otomatik şekilde uzatılır. Otomatik E-Bilet süresi uzatma talimatı vermek için tıklayınız.

E-Bilet kullanım sürenizi ister otomatik E-Bilet süresi uzatma talimatı vererek isterseniz de Passolig Kartınız ile veya başka banka kredi kartları ile uzatabilirsiniz. Passolig Kartınızın E-Bilet kullanım süresini hemen uzatmak için tıklayınız. Otomatik E-Bilet süresi uzatma talimatı vermek için tıklayınız.

You can enter www.passolig.com.tr and click Extend E-Ticket Validity Period button. Then you can enter your TC identity number or passport number and mobile phone number. After that you can click Extend Someone Else’s Passolig E-Ticket Validity Period button and extend Passolig E-Ticket Validity Period.

E-Ticket validity period becomes effective as of the date when you purchase your Passolig Card; therefore, the E-Ticket validity periods of several cards might be different. Click here to obtain information about the E-Ticket validity periods of your Passolig Cards.

If the E-Ticket validity period of your multiple Passolig Cards expire simultaneously and you extend this period for only one of them, you can purchase game tickets and enter stadiums with this card. You cannot purchase game tickets or enter stadiums with expired Passolig Cards.

Buraya tıklayarak Passolig Kartınızın E-Bilet kullanım süresi ile ilgili bilgiyi hemen alabilir, süresi dolan kartınızın E-Bilet kullanım süresini uzatabilirsiniz veya Otomatik E-Bilet süresi uzatma talimatı vererek kartınızın E-Bilet kullanım süresi dolduğunda kartınızın süresini takip etmenize gerek kalmadan otomatik şekilde uzatabilirsiniz.

You can also obtain information regarding the validity period of your Passolig Card by calling Passolig Call Center on 0 (850) 724 33 44.

Text “Sifre” leave a space then write the last 4 digits of your card number and leave a space again, write the first two digits of the CVV number which is on the back of your card, leave a space and write your 4 digits password then sent it to 6033 then your* PIN will come to your mobile phone.

*Passolig işlemleriniz için gönderdiğiniz mesajlarda size herhangi bir ücret yansıtmamaktadır. Göndereceğiniz her mesaj için GSM operatörünüz tarafından, sizden 1 kısa mesaj ücreti alınmaktadır.

Fans who have not received their card yet can use the Passo Mobile Application to enter the stadium using the mobile phone entry feature or by using the ”Single Entry Pass Card”.

If you have at least one Passolig Card application concluded, but you have not taken delivery of your card yet, you can get a Passolig Single Entry Pass Card free of charge from the ticket office at the stadium.

If your card has been canceled due to a lost/stolen card complaint and your new card has not yet been delivered to you, you can enter the match with a Single-Entry Pass Card, which can be obtained for 20 TRY either through the Passo Mobile app or at the stadium box office.

You may have forgotten to take your Passolig Card with you due to the excitement of the match, but this will not prevent you from entering the stadium. You can enter the stadium with the Single Entry Pass Card, which you can purchase for TRY 20 from the Passo Mobile app or the stadium ticket office.

Passolig kartınız ile ilk kontrol noktasında veya turnike geçişi sırasında kartınızın okunmadığı durumlarda, gişedeki görevli personel, kartın teknik bir sebeple okunmadığını kontrol ederek doğruladıktan sonra Passo Mobil uygulamasını kullanarak veya ücretsiz bir şekilde Passolig Tek Girişlik Pass Kart temin ederek maça giriş yapabilirsiniz.

You can get information on how to use your card as well as your credit card debt from ATMs, from Passolig Call Center on 0 (850) 724 33 44 and Passolig Online Branch.

Yes, you can cover your urgent monetary needs instantly from domestic and overseas ATMs , 0 850 724 33 44 Passolig Contact Center or Aktif Bank Internet Banking with your Passolig Credit Card. If you want, you can receive cash advance and meet your need for cash in installments, and pay back easily.

Cash advance is service in which you can withdraw cash money for your daily needs from your Passolig Credit Card within your card limit. You can withdraw cash money from your Passolig Credit Card from all the ATMs throughout the world, 0 850 724 33 44 Passolig Call Center or Passolig Internet Branch. EFT and money transfer transactions made by credit card are subject to cash withdrawal fees.

Installment Cash Advance is a source of cash for your urgent cash needs that offers affordable interest rate and a repayment period of up to 12 months.

You can use Installment Cash Advance via the Aktif Bank Internet Branch or by calling the Passolig Call Center at 0 (850) 724 33 44.

You can get and Installment Cash Advance by calling the Passolig Call Center at 0 (850) 724 33 44 and contacting our customer representatives, or by visiting the Aktif Bank Internet Branch and navigating to the Installment Cash Advance tab.

Sadece Passolig Kredi Kartı sahipleri Taksitli Nakit Avans kullanabilirler. Passolig Kredi Kartına başvurmak için tıklayınız.

There are minimum and maximum amounts of 200 TL and 10,000 TL, respectively, for all single Installment Cash Advance transactions. Available card cash limit applies.

You can repay an Installment Cash Advance transaction early by calling the Passolig Call Center at 0 (850) 724 33 44.

It refers to the loan limit to be identified on your Passolig Card to enable you to use it for your cash needs, ticket purchases and shopping if and when the balance of your account is not available.

You can transfer money into your account through Internet Banking.

Branches of Aktifbank,

EFT from any of your accounts held with any other bank

You can deposit money into your account from Pttmatik, VakıfBank ATMs.*

*Please click here to review the current charge amounts applicable to all money deposit and withdrawal transactions performed through ATMs

You can call Passolig Call Center on 0 850 724 33 44 to learn about the current status of your application. You will be also notified by SMS on your application process. Alternatively, you can click on the "my applications" section on www.passolig.com.tr, enter your ID number and telephone number to learn about the status of your application.

If your application for the Passolig Credit Card is rejected, you will be provided with the Passolig Debit Card.

You can make your Passolig Credit Card payments safely by using the following options:

Passolig Internet Branch,

EFT from other banks,

All PTT Branches,

PTT Matic and N Kolay Offices,

Vakıfbank ATM'lerinden güvenle yapabilirsiniz. Hesabınıza gönderdiğiniz tutar üzerinden kredi kartı borcunuzun ödenebilmesi için otomatik ödeme talimatınız olması gerekir. Otomatik ödeme talimatı vermek için 0 (850) 724 33 44 Passolig İletişim Merkezi’ini arayabilirsiniz.

Passollig Kartlar güvenliğiniz nedeniyle sadece kurye ile, kart başvurusu yapan kişiye teslim edilmektedir.Yalnızca yabancı uyruklı misafirleriniz kartlarını stadyum gişelerinden teslim alabilirler.Kart teslimatı yapılan stadyum gişelerini görmek için lütfen tıklayınız.

You will receive your Passolig Card in 30 days after it is delivered to the courier. You can follow your application from our website by using your national ID Number and mobile number under the tab “My applications”.

No, each fan needs to have a Passolig Card to enter the stadium.

You can visit www.passo.com.tr, select the team you want to buy combined tickets for and purchase your tickets. You can purchase combined tickets only for the team your Passolig Card bears the logo of. If you want to purchase combined tickets for another team, select the related team on www.passolig.com.tr , apply for a new card and purchase your tickets.

Kombinenizi Passo Mobil uygulaması veya passo.com.tr sitesi üzerinden Passolig Kartı olan istediğiniz kişiye istediğiniz maç veya maçlar için transfer edebilirsiniz.

Bunun için Passo Mobil uygulamasına veya passo.com.tr’ye girip transfer adımlarını tanımlamanız yeterli olacaktır. Kombinenizi transfer ettiğiniz kişi Passolig Kartı ile tanımlı maça başka hiçbir işlem yapmadan girebilir.

Biletinizi Passo Mobil uygulaması ve passo.com.tr sitesi üzerinden alabilirsiniz. Burada ister koltuğunuzu kendiniz seçebilir isterseniz de seçtiğiniz bloktaki en uygun koltuğu alabilirsiniz.

Maç biletlerinizi Passo Mobil uygulamasından veya passo.com.tr sitesinden alabileceğiniz gibi stadyum gişesi, N Kolay İşlem Merkezleri’nden ve N Kolay İşyerleri’nden de alabilirsiniz. Bilet alabilmeniz için Passolig Kartınız olması gerekmektedir.

Once you purchase your ticket, you will be able to enter by clicking on the button "Enter the Match" using the Passo Mobile through both hand-held terminals and turnstiles.

Once you install the application, you should sign up with your Republic of Turkey ID Number and Mobile Phone Number at least once, and then log in with your Passo.com.tr password. Subsequently, even if you don't log in for the second time, you will be able to enter the stadium.

If your mobile phone does not support NFC, you will be able to enter the stadium with QR Code. It will be checked automatically by the application. You will not be required to take any additional action to arrange use of the QR code or NFC.

Başvurunuzu yapıp maç bileti aldıktan sonra hiç beklemeden Passo Mobil uygulamasını kullanarak maçlara giriş yapabilirsiniz.

You can enter the match by clicking on the "Enter Match" button in the Passo Mobile Application and reading your QR code or NFC screen to the toll gate according to the technical characteristics of your mobile phone. The entrance to the match with the mobile application is valid in all stadiums.

Passo mobile application is a service introduced to make our lives easier. Thanks to the application, you will be able to enter the match easily without any need to carry the card with you.
If you are not a Passolig Card holder;
First, install the application,
You can purchase your match ticket after applying for the Passolig Card,
Then, the only thing you should do is to enter the match using the Passo Mobile.
If you are a Passolig Card holder;
The only thing you should do is to log into the application, and purchase your match ticket. You can enter the stadium through the Passo Mobile.

Yes, you can. You can view your ticket when you log into the Passo Mobile. So, you can enter the stadiums through the Application.

For reaching your ticket details;

Text KOLTUK and your TC ID number, send to 6033*

passo.com.tr'den ve Passo Mobil uygulamasından "Üye Girişi" yaparak "Biletlerim" sekmesinden görüntüleyebilir

Or you can call 0850 724 33 44 Contact Center for reaching your ticket details.

Passolig işlemleriniz için gönderdiğiniz mesajlarda size herhangi bir ücret yansıtmamaktadır. Göndereceğiniz her mesaj için GSM operatörünüz tarafından, sizden 1 kısa mesaj ücreti alınmaktadır.

You need to complete your Passolig Card application and make your payment in order to purchase your match tickets. You can still purchase the tickets even if you have not received your card yet. Tickets your purchased will be loaded onto your ID number and the tickets will be automatically loaded when you receive them.

You do not need to have a Passolig Card to buy a ticket. You can pay your ticket amount with your debit and credit cards or your Passolig Card. Before buying a ticket by paying with your Passolig Card, you must load your Passolig Debit Card and Passolig Wallet Prepaid Card.

Disabled citizens should notice at least 2-3 days prior to the match day to the club. Their free tickets can be defined to their Passolig Cards, if the club has disabled quota. Disabled Identification Card of the mandatory during the defining.

You can sponsor Passolig applications with a promotion code. With your promotion codes you can sponsor Passolig Card fees as well as and use Passolig, Turkey’s most fully featured and economic card, as a reward in your marketing and sales activities. You can organize incentives for your personnel, gain a competitive advantage for your products and instill the spirit of football in your relations with your business partners. Furthermore, you can achieve all these and support your team by only paying the regular E-Ticket usage fees, and if you wish, you can complement your cards with combined or daily game tickets.

There are two types of promotion codes: General and Club. General promotion codes allow you to apply to all club cards while club promotion codes only allow you to apply to the club cards specified by the promotion code.

Enter your promotion code in the related box on the application form on www.passolig.com.tr, follow other steps and complete your Passolig Card application. Annual E-Ticket and/or delivery fees are covered by the relevant code in the payment section. If the code covers the E-Ticket fee but not the delivery fee, the application is completed after the payment of the delivery fee.

Promotion codes are single use only. When the application made with a Promotion code is complete, the code will lose its validity.

Expiry date for the promotion code is determined by the contract with the organization providing the code. End users will be informed of the expiry date by the organization providing the code during distribution.

There is a minimum limit to the number of promotion codes sold. For detailed information, select “promotion codes” under the contact menu to request information. You will be contacted shortly.

In case you lose your promotion code, you must contact the code providing organization and request a cancellation. Following a system check, the lost code will be disabled, and you will be provided a new one.

You can update your phone number information by calling 0(850) 724 33 44 Passolig Contact Center.

For your safety; if you change your SIM Card, your usage of One Time Password has been blocked. You can remove your SIM Card blocked by calling 0850 724 33 44 Passolig Contact Center.

Your Passolig Card may not have sufficient funds. If your Passolig Card functions as a credit card as well, you may not have sufficient limit or the card may not be authorized for mail order. If you have a Passolig Card that functions as Debit card or Cüzdan Prepaid card, you may not have sufficient funds on your card. Please check the funds on your card and try again.

In case of lack of sufficient funds on your Passolig Card, you can load money safely and rapidly by clicking "Top-Up" button.

Furthermore,

PTT branches

at PTTmatik machines

EFT

Vakifbank ATMs

you can deposit cash on your Passolig Card.

You can learn your Passolig Prepaid or Debit Card’s balance from other bank ATMs, 0 (850) 7243344 Passolig Contact Center.

You can deposit cash on your card at the nearest PTT bank providing your Turkish ID number and the amount you wish to deposit.

Click ENTER for cardless transactions.

Select Aktifbank from Contracted Bank Transactions.

Click Deposit Cash on Passolig Card on the menu.

Enter your Turkish ID number and click CONTINUE.

Once the information is verified, enter the amount you want to deposit and place the cash in the deposit slot of PTTmatik.

Go to the nearest N Kolay office with your Passolig Card or Turkish ID Card, enter your mobile phone number and the amount you want to deposit, and the transaction will be complete.

You should enter the following information to the related fields to load money by EFT;

Name of Bank: Select “Aktif Bank”.

Province: Select “İstanbul”.

Branch: Select “997-Passolig Branch”.

Name of Receiver: Write your “Name-Last Name”.

Account number: “Enter Passolig Card number or Turkish ID Number”, enter the amount of deposit and click Confirm.

Your card will be delivered in 15 days on average after shipment. If you think that it is delayed, you may call 0850 724 33 44 and inform our call center of the situation.

For detailed information on disqualification from watching the games, please consult the Sports Security Branch Office, if available, of your Police Directorate/ Provincial Directorate of Security, or the Sports Departments under the Riot Police Branch Office. These authorities will inform you on whether you are disqualified from watching games, whether your ban is lifted or on how it can be lifted. As regards lifting a ban, Turkish Football Federation and Passolig are entitled to only enforce the law and are therefore ineligible to take any action.

Talimat vermeniz durumunda Passolig Kartı’nızın E-Bilet kullanım süresi dolduğunda, kartınızın süresi otomatik olarak uzatılır. Passolig işlemleriniz için daha önceden kaydettiğiniz kartınız ile talimat verebilirsiniz. Talimat vermek için tıklayınız.