Dispute Form

What should I do if an unauthorized transaction was charged to my card?

If an unauthorized transaction was charged to your card, you should principally request to close and renew your card by calling 08507243344 numbered Passolig Call Center.

To dispute a transaction that you did not authorize, you should completely fulfill and sign the dispute form and send to the +90212 3408870 numbered fax or e-mail address itirazformu@aktifbank.com.tr.

How can I dispute a transaction that was charged to my Passolig card?

If you dispute a transaction for one of the below mentoned reasons  you should completely fulfill and sign the dispute form and send to the +90212 3408870 numbered fax or e-mail address itirazformu@aktifbank.com.tr.

• • Unauthorized transaction
• • Failing to receive money for cash withdrawal transactions that was occurred at ATM,
• • Being charged twice for one transaction,
• • Failing to receive goods or services,
• • Failing to receive credit for cancelled transaction,
• • The transaction amount differs
• • The transaction amount was paid by cash or another card